Shipping/Terms

You can return items bought from EAGOParts.com (o/o Beauty Saunas and Baths) within 20 days from ship date when it leaves our warehouse, as long as not installed or attempted to be installed.  Note that Electrical components are not returnable. If an electronic part appears to be defective, notify us and we will authorize a return for exchange only. Once the return has been received, we will assess if it is defective. If we find it to be, we will ship an identical replacement component free of charge. If the item is assessed as not defective, we will advise the customer and return the component to you. No refund will be issued. 

Toilet seats for health reasons, are not returnable if removed from plastic packaging.

To qualify for a return, the customer must contact us for return authorization before sending. Any returns received without RMA authorization # will be rejected. Requests for return must be made within 30 days from the original order ship date and ensure that the item is in its original condition (including: packaging, manuals, accessories, original crate, etc.). No Returns will be accepted if not in original Packaging. We must receive your item back within 30 days of of the RMA issue date. Please allow us 3 – 5 business days from the time we receive the return to process your refund. You will be responsible for shipping costs to and from our warehouse for returns. And a Minimum 30% Restocking fee maybe applied to all returns unless the wrong product was originally shipped to the customer by mistake.  In such cases we will gladly cover the costs to get you the right product delivered to you.

Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form.  This will help prevent damages back to us.  Damaged packages shipped back to us due to poor packaging may result with a refusal of return or a restocking fee of up to 100%. NOTE: all US and Foreign orders must return through your local POSTAL system , or we will charge $60 Min international return fee.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee.  A restocking fee of 30% may be applied to all returns or a greater fee, if products are used, not packaged properly, etc.

For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using check, the refund will be provided using a company check.