Your parts order will be shipped by courier and a system email will advise you of the shipping date, the carrier and the tracking #.
You should receive your order within 5-10 days after leaving our warehouse, considering there are no delays with the courier company or any weather condition delays.
In the event that the package arrives damaged, it is important that you inspect your package by opening it, please open it carefully and keep the box/crate in its original form using a box cutter or cutting knife. If the package is damaged, you may have to put the product back in the original packaging to prevent from further damage and return back to our shipping warehouse.
PLEASE DO NOT WAIT WEEKS, INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE PART. The shipping company requires the customer to report any damages the day of delivery.
ALL “PRODUCT DEFECTS” MUST BE REPORTED WITHIN 30 DAYS OF THE DELIVERY DATE OTHERWISE, THEY WILL FALL INTO THE PARTS / WARRANTY REPAIR CATEGORY. Defective parts will be exchanged as a matter of policy.
The purchaser of any shower, whirlpool bathtub or sauna parts accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product.
It is the customers responsibility to check if these parts will comply with their state, Province and country codes.
Prices, pictures, descriptions, and content on our website are subject to change without notice. Pictures are not to scale. Additional descriptive pictures of our parts may not have been taken of the specific model, but some are a universal picture that acts as a reference. It is the customers responsibility to ensure they are ordering the appropriate replacement part. Any and all extra charges for exchanging any parts after original product has been shipped will be the responsibility of and be born entirely by the purchaser.
We reserve the right to cancel any orders with return of payment at the discretion ofwithout compensation.
Shipping costs for flat rate items are for most locations in Canada, We reserve the right to charge fees to cover actual shipping costs in the event shipping costs exceed the flat rate fees charged. In the event that there are extra fees purchaser will be notified before shipping of any extra fees. If extra shipping fees are not agreed to be charged then order may be cancelled and all funds returned to Purchaser.